Online purchases
Exchanges
We offer exchanges for eligible products within a limited time after delivery. If you would like to exchange an item, please contact our support team with your order number and product details.
Products must be unused, in original packaging, and in the same condition as received. Exchange requests for damaged, defective, or incorrect items will be processed after verification.
Customers may be responsible for delivery charges related to exchanges unless the mistake was from our side.
Returns conditions
Products can be returned within the specified return period after delivery if they are unused, undamaged, and in their original packaging with all accessories included.
Returned items must be in the same condition as received. Products that are used, damaged by the customer, or missing original packaging may not qualify for return.
For defective, damaged, or incorrect items, customers should contact our support team with order details and product photos for verification. Return shipping charges may apply unless the issue was caused by our side.
Refunds
Refunds are processed after the returned product has been received and inspected by our team. Once approved, the refund will be issued through the original payment method or store credit.
• Refunds are processed after product verification
• Original payment method or store credit may be used
• Processing time may take several business days
• Shipping charges are non-refundable in most cases
• Damaged or incorrect items may qualify for full refund assistance
For any refund-related questions, customers can contact our support team with their order details.